Refund Policy
Last updated: February 24, 2026
ProtectGuide provides access to digital tools, monitoring services, and educational materials through a subscription model.
We want you to feel confident in your purchase. If you are not satisfied, you may request a refund within 14 days of your initial subscription purchase.
14-Day Money-Back Guarantee (First Payment Only)
If you are not satisfied with your first subscription payment, you may request a refund within 14 days of purchase. Refunds apply only to the initial payment and do not apply to renewals.
Subscription Cancellation
You may cancel your subscription at any time through your billing portal.
- Cancellation prevents future charges but does not automatically trigger a refund for the current billing period.
- Access remains active until the end of your paid term.
Non-Refundable Situations
- Renewal payments after the first billing period
- Failure to cancel before renewal
- Requests made after 14 days from initial purchase
- Abuse or excessive refund requests
How to Request a Refund
Email us at team@protectguide.info with:
- The email used at checkout
- Approximate purchase date
- A short explanation of your request
We aim to review requests fairly and respond promptly.
Chargebacks
If you experience an issue, please contact us before opening a dispute with your bank. Most concerns can be resolved quickly.